1. Overview
Crucible ("we," "us," or "our") respects your privacy. This Policy explains what information we collect, how we use it, and the choices you have when you use our websites, applications, and services (the "Service").
2. Information we collect
We may collect:
- Account information — name, email, organization, role, and authentication credentials
- Usage data — log data, device information, pages viewed, and feature interactions
- Integration data — activity synced from connected tools (e.g. repositories, calendars, CRMs) as authorized by your organization
- Communications — support requests, demo scheduling details, and correspondence with our team
3. How we use information
We use information to:
- Provide, operate, and secure the Service
- Generate execution signals and insights for authorized users
- Respond to inquiries and provide customer support
- Improve features, reliability, and user experience
- Comply with legal obligations and enforce our terms
4. Legal bases (EEA/UK)
Where GDPR applies, we process personal data based on contract performance, legitimate interests (such as security and product improvement), consent where required, and legal obligation.
5. Sharing
We do not sell personal information. We may share data with:
- Service providers — hosting, analytics, email, and calendar providers under contractual safeguards
- Your organization — administrators and authorized users within your program or fund workspace
- Legal requirements — when required by law or to protect rights and safety
6. Data retention
We retain information for as long as needed to provide the Service and fulfill the purposes described here, unless a longer period is required by law. Retention for enterprise customers may be customized by agreement.
7. Security
We implement administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Contact us to exercise these rights. You may also lodge a complaint with your local supervisory authority.
9. Cookies
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through browser settings; some features may not function without essential cookies.
10. International transfers
If we transfer personal data across borders, we use appropriate safeguards such as standard contractual clauses where required.
11. Children
The Service is not directed to children under 16, and we do not knowingly collect their personal information.
12. Changes
We may update this Policy from time to time. Material changes will be posted on this page with an updated effective date.
13. Contact
Privacy questions or requests: privacy@hicrucible.com